Shipping policy

Last updated: July 31, 2026

Order Processing & Handling

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation notification once your order has shipped. Tracking information will be provided if a tracked shipping method was selected.

Please ensure all shipping information is accurate at checkout. ZAINIX ENTERPRISE LTD. is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

 

Domestic Shipping Rates & Delivery Estimates

We offer shipping options within Canada based on your order total and selected shipping speed:

  • Standard Shipping (Untracked): 5 to 8 business days (Available for orders $0.00 – $29.99)
  • Economy Shipping (Tracked): 3 to 5 business days (Free shipping available on eligible order thresholds)
  • Express Shipping (Tracked): 1 to 2 business days

Exact shipping rates and free shipping thresholds are dynamically calculated and displayed at checkout.

 

United States Shipping Rates & Delivery Estimates

We offer shipping options to the United States:

  • Standard Shipping (Tracked): 5 to 10 business days (Free shipping available on eligible order thresholds)
  • Express Shipping (Tracked): 3 to 5 business days

Exact shipping rates and free shipping thresholds are dynamically calculated and displayed at checkout.

 

International Shipping

We offer international shipping via Canada Post with real-time calculated rates displayed at checkout. Depending on destination availability, services include:

  • International Parcel Air
  • Tracked Packet International
  • Xpresspost International

Shipping costs and estimated transit times are calculated and displayed at checkout. Please note that international orders may be subject to import duties, customs fees, and taxes (including VAT) once a shipment reaches your destination country. ZAINIX ENTERPRISE LTD. is not responsible for these charges if applied; they are the responsibility of the customer.

 

Order Tracking & Untracked Shipments

If you selected a Tracked shipping option at checkout, you will receive a shipping confirmation email containing a tracking number once your package has been dispatched. Please allow up to 48 hours for tracking details to update on the carrier's portal.

If you selected Standard Shipping (Untracked) within Canada, you will still receive a shipping confirmation email once your order has been dispatched, but please note that this shipping method does not include a tracking number. Please allow the full estimated window of 5 to 8 business days (plus processing time) for your package to arrive.

If you have not received your order within 3 business days past the estimated delivery window, please contact us with your name and order number.

 

Shipping to P.O. Boxes

Some carriers have restrictions or limitations on shipping to P.O. Boxes. If a carrier cannot deliver to your P.O. Box address, we will contact you to request or arrange an alternative physical address.

 

Damages, Lost Packages & Delivery Issues

If your order arrives damaged, please inspect your package and contact us immediately. Please keep all original packaging materials so we can evaluate the issue and assist you.

If you suspect a tracked shipment is lost in transit or showing as delivered but not received, please contact us with your order number so we can initiate an investigation with the carrier.

If you have any questions or concerns regarding shipping, please reach out to us using the contact details below: