FAQs

Browse our catalog, select your items, and click "Add to Cart" or "Buy Now." Follow the on-screen prompts at checkout to enter your shipping details and payment information to complete your order.

We process orders quickly to ensure fast delivery. You have a 15-minute window immediately after placing your order to cancel it directly from your order status page. If you need to make changes or request a cancellation after this 15-minute window, please contact us immediately on WhatsApp or via email at support@zainix.ca. Once an order has shipped, it can no longer be modified or canceled. However, you are welcome to initiate a return once your order arrives in accordance with our Return and Refund Policy.

We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment methods displayed at checkout.

Yes. An automated order confirmation email containing your order summary and order number will be sent to the email address provided during checkout immediately after payment.

We ship worldwide! We offer tiered and express shipping options across Canada and the United States, as well as carrier-calculated international shipping via Canada Post to over 200 countries worldwide. Available shipping methods, transit times, and rates are calculated at checkout based on your delivery address and order total.

Orders are typically processed within 1–2 business days (excluding weekends and holidays). Estimated delivery transit times vary by destination and the selected shipping method:

• Canada (Domestic): Express Shipping (Tracked) is estimated at 1–2 business days; Economy Shipping (Tracked) is estimated at 3–5 business days; Standard Shipping (Untracked) is estimated at 5–8 business days.
• United States: Express Shipping (Tracked) is estimated at 3–5 business days; Standard Shipping (Tracked) is estimated at 5–10 business days.
• International: Transit times are estimated automatically at checkout based on the selected Canada Post service.

For full carrier details and transit times, review our Shipping Policy.

Once your order has dispatched, a shipping confirmation email will be sent directly to your inbox. For all tracked shipping methods (Domestic Economy/Express, US, and International orders), your email will include a tracking link and carrier details. Please note that Canadian Standard Shipping is untracked and will only receive a dispatch confirmation without tracking updates.

If your package shows as delivered but has not arrived, or if tracking stops updating, please contact us at support@zainix.ca so we can investigate with the carrier.

We offer a 20-day return policy, meaning you have 20 days after receiving your item to request a return. Items must be unworn, unused, with tags, and in original packaging. Customers cover return shipping for standard returns. However, we cover return shipping costs for exchanges, damaged, or incorrect items. Custom products (such as special orders and personalized items), final sale items, and gift cards are non-returnable and non-refundable.

To initiate a return or exchange, contact us at returns@zainix.ca with your order number. Once approved, we will send you detailed instructions and the authorization address for sending your package. Items sent back without prior authorization will not be accepted.

Once your returned item is received and inspected, we will notify you of the approval status. If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the funds. If more than 15 business days have passed since your return was approved, please contact us at returns@zainix.ca.

For complete instructions on eligible returns and exchange rules, read our full Return and Refund Policy.

You can reach our customer support team via WhatsApp or email:

• WhatsApp: Chat with us on WhatsApp
Available 24/7 (Messages received after hours answered next business day)

• Email: support@zainix.ca
Available 24/7 (Messages received after hours answered next business day)

This store is owned and operated by ZAINIX ENTERPRISE LTD., located at 200-46150 Thomas Rd, Chilliwack BC, V2R 6B3, Canada. Business Number: 764558177.

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